This means that our support team can work on your 'live' system. This manner of support is very effective in many cases.
To do this we use a tool called "GoToMeeting". When you use this service you first have to temporarily install a small program that enables our technical staff to see and control your desktop.
GoToMeeting is secure and uses high-quality 128 end to end AES encryption. While the program is firewall-friendly, your IT infrastructure may however not permit the use of GoToMeeting. For full information on GoToMeeting functionality, please refer to the GoToMeeting site.
Click here to join a meeting